Shipping policy

Quick Overview

  • We currently deliver only to addresses within the United States, via USPS and FedEx
  • Order processing takes 1–3 business days (cutoff time: 5:00 PM PST)
  • Shipping adds another 5–7 business days after processing
  • Total time from order to arrival: 6–10 business days
  • You can cancel your order for free within 5 minutes of placing it

Placing an order with Clothing Scene means you accept the shipping terms outlined here. This page explains how your order is processed, shipped, and delivered.

Where We Deliver

  • At this time, we ship exclusively within the United States
  • Orders are delivered by our shipping partners, USPS and FedEx

How We Process Orders

Work on your order starts the day it's placed. Orders are typically processed within 1–3 business days (Monday through Saturday, not including public holidays).

Daily order cutoff: 5:00 PM PST. Orders placed after this time begin processing the next business day.

How Long Shipping Takes

Once your order has been processed, delivery usually takes an additional 5–7 business days (Monday through Saturday, excluding holidays), depending on where you're located.

Total Time From Order to Delivery

Altogether, you should expect your order within 6–10 business days from the moment you place it — this figure covers both processing and transit time.

Factors That Could Delay Your Delivery

  • Public holidays — carriers may run on a limited schedule around holidays, with regular service picking back up shortly after
  • Address errors or carrier-side delays can also extend delivery times

Tracking Your Order

Once your order ships, we'll email you a tracking number right away. You can also check on your order anytime through our Track My Order page.

Changing Your Shipping Address

Since we begin processing orders within 1–3 business days of purchase, there isn't much time to make changes. If you need to update your delivery address, email us immediately at support@clothingscene.com with your name and order number.

Once your order has entered processing or shipped, we may not be able to change the address.

Cancelling Your Order

Need to cancel? You have 5 minutes from the moment you place your order to cancel it and receive a full refund. Once that window passes, your order enters processing and cannot be cancelled.

If Your Package Is Delayed

Occasionally, deliveries take longer than expected. If your order hasn't arrived within the estimated delivery window, contact us and we'll help locate it.

If Your Package Arrives Damaged

Should your package arrive damaged, please decline the delivery and reach out to us right away. If it was left unattended and you weren't able to inspect it upon arrival, contact our support team and we'll help resolve the issue.

Contact Us

Email: support@clothingscene.com

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM PST

We typically respond within 24 hours.

About Our Business

Clothing Scene is operated by:
ECOMMERCE WEBSITES LTD
4 Bridge Street, Marston
Grantham, Lincolnshire
NG32 2HL
United Kingdom

Company registration number: 10424417