Shipping policy
Quick Overview
- We deliver exclusively within the United States, via USPS and FedEx.
- Shipping is free for orders delivered within the United States.
- Order processing takes 1–3 business days.
- Our daily order cutoff is 5:00 PM PST.
- Shipping takes an additional 5–7 business days after processing.
- Total estimated delivery time is 6–10 business days.
- You can request cancellation for a full refund within 5 minutes of placing your order.
This policy explains shipping costs, processing times, delivery estimates, tracking, and how to contact Clothing Scene about your shipment.
Where We Deliver
We currently ship exclusively to addresses within the United States. Orders are delivered by our shipping partners, USPS and FedEx.
Shipping Costs
We offer free shipping for orders delivered within the United States.
How We Process Orders
Orders are typically processed within 1–3 business days, Monday through Saturday, excluding public holidays.
Daily order cutoff: 5:00 PM PST. Orders placed after this time begin processing the next business day.
How Long Shipping Takes
Once your order has been processed and dispatched, delivery generally takes an additional 5–7 business days, Monday through Saturday, excluding public holidays.
Transit times may vary depending on your location and carrier operations.
Total Estimated Delivery Time
Our total estimated delivery time is 6–10 business days, comprising:
- Order processing: 1–3 business days.
- Shipping: 5–7 business days after processing.
Orders placed after the daily cutoff begin processing the following business day. Delivery times are estimates, not guaranteed arrival dates.
Factors That Could Delay Delivery
- Public holidays and changes to carrier schedules.
- Incorrect or incomplete delivery addresses.
- Carrier disruptions or other unexpected transit delays.
Tracking Your Order
Once your order ships, we will email you a tracking number. You can check your shipment through our Track My Order page.
Tracking information may take 24–48 hours to become available after dispatch. If your tracking number still does not show updates after that time, please contact us.
Changing Your Shipping Address
If you need to update your delivery address, email support@clothingscene.com as soon as possible. Include your name, order number, and the correct shipping address.
Once an order has entered processing or has shipped, we may be unable to change its delivery address.
Cancelling Your Order
You may request cancellation for a full refund within 5 minutes of placing your order.
To request cancellation, email support@clothingscene.com immediately with your name and order number, clearly stating that you wish to cancel.
Cancellation is not available after this window. For information about returning an eligible item after delivery, please see our Return & Refund Policy.
If Your Package Is Delayed
If your order has not arrived within the estimated delivery window, email support@clothingscene.com with your name, order number, and tracking number.
We will help investigate the shipment’s status and provide an update on the next steps.
If Your Package Arrives Damaged
If you notice visible damage when your package is delivered, you may decline delivery and contact us immediately.
If the package was left unattended or you discover the damage after accepting it, contact support@clothingscene.com with your name, order number, and a description of the damage.
Damaged or incorrect items are handled under our Return & Refund Policy.
Contact Us
Email: support@clothingscene.com
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM PST
We typically respond within 24 hours.
About Our Business
Clothing Scene is operated by:
ECOMMERCE WEBSITES LTD
4 Bridge Street, Marston
Grantham, Lincolnshire
NG32 2HL
United Kingdom
Company registration number: 10424417