Privacy policy

Last updated: September 15, 2026

Clothing Scene runs this store and website, along with all related content, features, tools, products, and services, to give you, our customer, a curated shopping experience (the "Services"). Clothing Scene is built on the Shopify platform, which allows us to deliver these Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you browse, use, or make a purchase or other transaction through the Services, or when you otherwise get in touch with us. Where this Privacy Policy and our Terms of Service disagree on matters of collecting, processing, or disclosing your personal information, this Privacy Policy takes precedence.

Please take the time to review this Privacy Policy. By accessing or using any part of the Services, you confirm that you've read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

Categories of Personal Information We Collect

"Personal information," as used here, refers to information that identifies you, or that could reasonably be connected to you or someone else. It does not include information collected anonymously or that has been stripped of identifying details, such that it can no longer be linked back to you. Depending on how you use the Services, where you're located, and what applicable law permits or requires, we may collect or process the following types of personal information, along with any inferences drawn from it:

  • Contact information such as your name, home address, billing address, shipping address, phone number, and email address.
  • Payment information such as credit or debit card numbers, financial account details, payment card data, transaction records, chosen payment method, payment confirmations, and related payment details.
  • Account details such as your username, password, security questions, and saved preferences or settings.
  • Order and browsing activity such as the products you look at, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your order history.
  • Your communications with us such as anything you share when reaching out to our customer support team.
  • Device data such as details about the device, browser, or network you're using, your IP address, and other identifiers unique to you.
  • Usage data such as information about how you interact with and move through the Services.

Where This Information Comes From

We may gather personal information from these sources:

  • Directly from you — for example, when you set up an account, browse or use the Services, contact us, or otherwise give us your information;
  • Automatically, through your use of the Services — including data collected from your device as you use our products or visit our site, and through cookies and comparable tracking technologies;
  • From service providers we work with — including partners we hire to power certain technology, who may collect or process your information for us;
  • From other partners or third parties.

What We Use Your Personal Information For

Based on how you engage with us or which parts of the Services you use, we may use your personal information for purposes including:

  • Operating, Personalizing, and Improving the Services. We rely on your information to deliver the Services to you — fulfilling our contractual obligations, processing payments, completing your orders, remembering your saved preferences and interests, sending account-related notifications, handling purchases, returns, exchanges and other transactions, setting up and managing your account, coordinating shipping, supporting returns and exchanges, letting you leave product reviews, and building a shopping experience tailored to you, such as suggesting products connected to your past purchases. This can include using your data to refine and enhance the Services over time.
  • Marketing and Promotions. We use your personal information for promotional purposes — for instance, sending marketing emails, texts, or mail, and showing you ads for our products or services, whether on our Services or elsewhere, including ads informed by items you've previously bought, added to your cart, or otherwise engaged with.
  • Keeping Things Secure and Preventing Fraud. We use your information to verify your identity, deliver a secure checkout and shopping experience, identify and investigate potentially fraudulent, unsafe, illegal, or malicious behavior, help protect public safety, and keep our Services secure. If you create an account, you're responsible for safeguarding your login credentials — we strongly advise against sharing your username, password, or other account access information with anyone.
  • Staying in Touch. We use your personal information to offer customer support, respond to your questions, deliver effective service, and maintain our relationship with you.
  • Meeting Legal Obligations. We use your personal information as needed to comply with the law or respond to valid legal requests, including those from law enforcement or government bodies, to take part in civil discovery or litigation, and to investigate or enforce potential violations of our policies or terms.

How We Share Your Personal Information

There are certain situations where we may share your personal information with outside parties, always in line with this Privacy Policy. These situations can include:

  • Sharing with Shopify and other vendors or service providers who perform work on our behalf (such as IT services, payment processing, analytics, customer support, cloud hosting, and order fulfillment/shipping).
  • Sharing with marketing and business partners who help us advertise and promote to you. As an example, we use tools within Shopify to support personalized advertising delivered through third-party services, based on your activity across different merchants and sites. These partners handle your data under their own privacy policies. Depending on your location, you may be entitled to opt out of having your information used for this kind of targeted advertising.
  • Sharing information at your request or with your consent — for instance, to ship you an order, or through your use of social login tools or social media plug-ins.
  • Sharing within our corporate family, including with affiliated companies.
  • Sharing as part of a corporate transaction (like a merger, acquisition, or bankruptcy), to satisfy legal requirements (such as responding to subpoenas or warrants), to enforce our policies or terms, or to protect the Services, our rights, or the rights of our users and others.

Our Relationship With Shopify

Our Services run on Shopify's hosting infrastructure, and Shopify collects and processes personal data related to your use of the Services in order to provide and improve them for you. Any information you submit through the Services may be transmitted to and shared with Shopify, along with third parties who may operate in countries other than your own, so that the Services can be delivered and improved. We also make use of certain enhanced Shopify features that draw on data gathered from your activity on our store, as well as activity across other Shopify merchants and the Shopify platform itself. To power these features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify generally. In these instances, Shopify acts as the party responsible for processing your personal information, including handling any requests you make regarding your rights over that data. For more details on how Shopify handles your personal information, and to learn about your available rights, visit the Shopify Consumer Privacy Policy. You may also be able to exercise certain rights over your data depending on your location via the Shopify Privacy Portal.

Links to Other Websites

You may come across links within our Services that lead to websites or platforms run by third parties. If you visit a site that isn't affiliated with or controlled by us, we encourage you to review that site's own privacy and security practices. We aren't responsible for, and can't vouch for, the privacy or security practices of third-party sites, nor for the accuracy or completeness of any information found there. Anything you post in public or semi-public spaces — including content shared on third-party social platforms — may be visible to other users of our Services and/or the third-party platform, without restriction on how it might be used by us or others. Linking to a third-party site doesn't mean we endorse its content, owners, or operators, unless we specifically say so.

Information From Children

Our Services aren't designed for use by children, and we don't knowingly gather personal information from anyone under the age of majority where they live. If you're a parent or guardian and believe your child has shared personal information with us, please reach out using the contact information below so we can delete it. As of the effective date of this policy, we have no actual knowledge that we "sell" or "share" (as those terms are defined under applicable law) the personal information of anyone under the age of 16.

How We Protect and Retain Your Data

No security system is completely foolproof, and we can't promise "perfect security" for your data. Information you send us may also not be fully secure while it's in transit. We suggest avoiding unsecured channels when sharing sensitive or confidential details with us.

The length of time we keep your personal information depends on several factors — for example, whether we still need it to maintain your account, deliver our Services, meet legal requirements, or resolve disputes and enforce our agreements and policies.

Your Rights and Options

Depending on where you're located, you may have some or all of the following rights regarding your personal information. These rights aren't unlimited — they may only apply in specific situations, and in some cases we may be permitted by law to decline a request.

  • Right to Access/Know. You may be able to request details about the personal information we hold about you.
  • Right to Deletion. You may be able to ask us to delete personal information we have on file for you.
  • Right to Correction. You may be able to request that we fix inaccurate personal information we maintain about you.
  • Right to Portability. In certain cases and subject to some exceptions, you may be able to request a copy of your personal information, or ask that we transfer it to a third party.
  • Managing How We Contact You. We may send promotional emails, which you can opt out of anytime using the unsubscribe link included in those emails. Even after opting out, you may still receive non-promotional messages from us, such as order or account updates.

If you're located in the UK or the European Economic Area, you may have additional rights beyond those listed above, subject to any exceptions or limits under local law:

  • Objecting to or Restricting Processing: You may be able to ask us to pause or limit how we process your personal information for certain purposes.
  • Withdrawing Consent: If we're processing your information based on your consent, you're entitled to withdraw that consent at any time. Doing so won't affect the legality of any processing that occurred before you withdrew it.

You can exercise any of these rights as indicated within the Services, or by reaching out to us using the contact details below. For more on how Shopify handles your personal information — including rights tied to data Shopify processes — visit https://privacy.shopify.com/en.

We won't treat you differently for exercising any of these rights. We may ask you to verify your identity before acting on your request, as allowed or required by law. Where applicable law permits, you may name an authorized agent to submit requests on your behalf. Before we act on a request from an agent, we'll ask for proof that you've authorized them, and we may still need to confirm your identity directly. We'll respond to your request within the timeframe required by applicable law.

Filing a Complaint

If you're unhappy with how we've handled your personal information, please reach out using the contact information below. Depending on where you live, you may be entitled to appeal our response by contacting us again, or to file a complaint with your local data protection authority. If you're in the EEA, you can find the appropriate supervisory authorities here.

Transferring Data Internationally

Your personal information may be transferred to, stored in, and processed in a country other than the one you live in.

Where we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognized safeguards such as the European Commission's Standard Contractual Clauses, or equivalent mechanisms approved by the relevant UK authority, unless the destination country has already been deemed to offer an adequate level of data protection.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, or for other legal, regulatory, or operational reasons. Any updates will be posted here, with the "Last updated" date revised accordingly, and we'll provide notice as required by law.

Contact Us

Email: support@clothingscene.com

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM PST

We typically respond within 24 hours.

About Our Business

Clothing Scene is operated by:
ECOMMERCE WEBSITES LTD
4 Bridge Street, Marston
Grantham, Lincolnshire
NG32 2HL
United Kingdom

Company registration number: 10424417