Refund policy

Quick Overview

  • You have 30 days after delivery to start a return
  • Items should be returned in original or close-to-original condition
  • We accept returns for damaged goods, incorrect items, or fit/sizing problems
  • All returns must be mailed in — we don't offer in-person drop-off
  • Clothing Scene pays return shipping when the mistake is ours; you cover it for change-of-mind returns or exchanges
  • We never charge a restocking fee
  • Approved refunds are issued within 10 business days

By purchasing from Clothing Scene, you agree to the return and refund terms described below.

These terms apply to customers ordering from within the United States.

How Long You Have to Return an Item

Return requests must be started within 30 days of the date your order was delivered. We're unable to process any request submitted after that window closes, without exception.

Condition Requirements

To qualify for a return, your item must be:

  • Unused or only lightly used, in near-original condition
  • Free of significant wear, damage, or missing parts (unless the issue was caused by us)

Clothing Scene may decline returns that show heavy use, visible damage, or missing components.

What Qualifies for a Return

Your return will be approved if it fits one of these situations:

  • Your item arrived damaged
  • You were sent the wrong product
  • The size or fit doesn't work for you

Starting a Return

  1. Contact us before shipping anything back — send an email to support@clothingscene.com including your name, order number, and why you'd like to return the item.
  2. Fill out the return form — we'll provide one for you to complete and pack in with your return.
  3. Mail your package to:

    ECOMMERCE WEBSITES LTD
    4 Bridge Street, Marston
    Grantham, Lincolnshire
    NG32 2HL
    United Kingdom

  4. Ship with tracking — a tracked shipping method is mandatory.
  5. Forward us the tracking number as soon as your return is on its way.

Please pack your item carefully, using the original packaging where possible. Note: any return that arrives without the completed form or without traceable shipping will be refused.

Accepted Return Method

We only accept returns sent through the mail. In-person handoffs, kiosk returns, or drop-offs at a physical address are not available.

Who Pays for Return Shipping

  • If the error is on our end (wrong or damaged item): Clothing Scene will cover your return shipping cost
  • If you're returning for a change of mind or an exchange: you're responsible for the return shipping cost
  • There is no restocking fee, ever.

If Your Order Arrives Damaged or Wrong

Check your order as soon as it arrives. If anything is damaged, defective, or different from what you ordered, contact us right away so we can make it right quickly.

Exchanging an Item

We can offer an exchange when:

  • The item is damaged or defective
  • You received the incorrect product
  • You need a different size

To begin an exchange: email support@clothingscene.com. For the quickest resolution, we suggest returning the original item and placing a new order once your return has been confirmed.

How Refunds Work

After your returned item has arrived and been inspected, we'll send you an email letting you know whether your refund has been approved.

Once approved:

  • Your refund is issued to the original payment method
  • It takes up to 10 business days for us to process it on our side
  • Your bank or card provider may take additional time to post it to your account

Contact Us

Email: support@clothingscene.com

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM PST

We typically respond within 24 hours.

About Our Business

Clothing Scene is operated by:
ECOMMERCE WEBSITES LTD
4 Bridge Street, Marston
Grantham, Lincolnshire
NG32 2HL
United Kingdom

Company registration number: 10424417