Refund policy

Quick Overview

  • You have 30 days after delivery to request a return.
  • We accept eligible returns for change of mind, sizing or fit issues, damaged or defective items, and incorrect products.
  • Items must be unused or only lightly used, in original or near-original condition, unless they arrived damaged or defective.
  • Returns must be sent by tracked mail to our return address in the United Kingdom.
  • Clothing Scene covers return shipping for damaged, defective, or incorrect items.
  • Customers pay return shipping for change-of-mind and sizing returns, including international postage to the United Kingdom.
  • We do not charge a restocking fee.
  • Approved refunds are processed within 10 business days.

This policy applies to customers ordering from within the United States. Please review the eligibility requirements, return destination, and shipping responsibilities below before purchasing.

Return Window

You must request a return within 30 days of the date your order was delivered.

To start your request, email support@clothingscene.com with your name, order number, and reason for returning the item.

What Qualifies for a Return

You may request a return within the return window if:

  • You have changed your mind about the purchase.
  • The size or fit does not work for you.
  • Your item arrived damaged or defective.
  • You received the wrong product.

Returns are subject to the condition requirements below.

Condition Requirements

For change-of-mind or sizing returns, items must be:

  • Unused or only lightly used, in original or near-original condition.
  • Free from significant wear or customer-caused damage.
  • Returned with their original components and accessories, where applicable.

Clothing Scene may decline returns that show significant use, customer-caused damage, or missing components.

These restrictions do not exclude an item because of damage, defects, or missing components that were present when it was delivered.

How to Start a Return

  1. Contact us before sending anything back. Email support@clothingscene.com with your name, order number, and reason for the return.
  2. Complete the return form. We will provide a form for you to complete and include inside your package.
  3. Pack your item securely. Use the original packaging where possible and include the relevant components and accessories.
  4. Send the package to our return address using tracked shipping. Follow the instructions supplied by our support team.
  5. Email us your tracking number. Send it once your return is on its way.

A completed return form and tracked shipping are required. Returns sent without these may be refused.

Return Address

Returns are sent to the United Kingdom, including returns from US customers.

[VERIFIED RETURN RECIPIENT OR BUSINESS NAME]
4 Bridge Street, Marston
Grantham, Lincolnshire
NG32 2HL
United Kingdom

Please contact us and obtain your return instructions before mailing your package.

Accepted Return Method

We accept returns by tracked mail only. In-person returns, kiosk returns, and drop-offs are not available.

Who Pays for Return Shipping?

  • Damaged, defective, or incorrect items: Clothing Scene covers the return shipping cost. Contact us first so we can arrange the return shipping method.
  • Change-of-mind or sizing returns: You are responsible for the return shipping cost, including tracked international postage from the United States to our UK return address.

Customer-paid postage varies by carrier, parcel size, and weight. Please obtain a shipping quote before sending your return.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact support@clothingscene.com promptly with your name, order number, and a description of the issue.

Our team will explain the next steps and arrange any required return. Do not send the item back before receiving instructions.

Exchanges

You may request an exchange if:

  • Your item is damaged or defective.
  • You received an incorrect product.
  • You need a different size.

Email support@clothingscene.com to discuss the exchange process and replacement availability.

Return shipping is covered by Clothing Scene for damaged, defective, or incorrect items. Customers pay return shipping when requesting a different size for an otherwise correct, non-defective item.

How Refunds Work

Once we receive and inspect your returned item, we will email you to confirm whether your refund has been approved.

If approved:

  • Your refund will be issued to the original payment method.
  • We will process the refund within 10 business days of approval.
  • Your bank or payment provider may require additional time to post the refund to your account.

If more than 10 business days have passed since approval and you have not received a refund confirmation, contact support@clothingscene.com.

Contact Us

Email: support@clothingscene.com

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM PST

We typically respond within 24 hours.

About Our Business

Clothing Scene is operated by:
ECOMMERCE WEBSITES LTD
4 Bridge Street, Marston
Grantham, Lincolnshire
NG32 2HL
United Kingdom

Company registration number: 10424417